I
want to buy tickets!
Is it secure?
TouchlessTickets.com processes credit card transactions using
the most secure encryption technology available. Once you choose
the "buy now" button on the ticket purchase screen,
watch the bottom of your browser window for the "lock" icon to show that information is being transmitted securely.
We Do NOT keep records of your credit card number, only the transaction and ticket purchase information.
Why do I need to sign
in?
We keep a record of your purchases for your convenience. Also, in case you lose your confirmation number, you
can provide photo identification at the door to be compared
with the event organizer's master list and gain entry to the
event.
How much does it cost?
An agency fee may be added to the cost of the ticket at the time
of purchase.
When does my credit card get charged?
Your credit card is charged immediately after completion and
submission of the payment form.
Don't
I need a paper ticket?
You'll receive a confirmation by email that includes a record
of your credit card transaction and an event confirmation number.
Print this email and present it at the door.
Oh no! My printer's out of ink!
Write down the Confirmation Number on the confirmation email
you'll receive after you purchase your tickets, and show that
number at the door.
Can someone
else use my tickets?
Simply provide your confirmation number to that person. If you
have purchased multiple tickets, all tickets on that confirmation
number must check in at the same time.
What
if the event is cancelled?
Carefully read the Exceptions/Policy text prior to purchasing
your ticket. It will detail the cancellation and refund policy
for that event. The Exceptions/Policy text is also mailed to
you on your ticket confirmation.
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I want to sell tickets!
How do I sign up?
Fill in the form! A TouchlessTickets.com
representative will contact you within 24 hours to create your
Ticket Vendor account and help you make your tickets available
for sale online!
How much does it cost?
Your ticket buyers will be charged $1.50 per ticket sold, unless you choose to pay some (or all) of that fee on their behalf. When it comes time to settle up, Touchless Tickets will retain 4% of your post-fee revenue to cover our payment processing and banking fees. See an example.
Let's say that you have a $20 ticket for sale, and you elect to pass the $1.50 service charge on to your buyer. That makes the ticket price $21.50 on the web.
If you sell only one such ticket at $21.50, we first deduct the $1.50 service charge, then apply a 4% payment processing & banking fee to what remains.
From the sale of that one ticket, therefore, you will receive a cheque for $19.20. You pay only 80 cents!
Do
I have to sell ALL my tickets online?
You choose the number of tickets available online for your event.
This can include some or all of the total tickets available;
you also have the option of changing the number of tickets available
online as the date of the event approaches.
How
do I know how many have been sold?
Once your TouchlessTickets.com Vendor account has been created,
you can log in anytime to see the number of tickets sold, on
hold (where a transaction is pending), and the total revenue
generated so far.
How do I prevent
people from printing their online ticket many times?
As a Vendor, you can print a master list of purchasers and confirmation
numbers to compare to tickets presented at the door. One ticket,
one entry - it's that simple.
How
do I receive the proceeds from my ticket sales?
A cheque for 95% of the total proceeds from your event will
be mailed to you 24 hours after the event takes place. The remaining
5% will be held for 30 days and then mailed to you. |
